DITA XML can shrink the volume a technical writer creates, translates, and maintains: and a firewall vendor once got its documentation praised by the press because of it. But the productivity comes with a complexity bill. Here’s where structured authoring earns its keep, and where it’s overkill.
Technical documentation is like a garden, and it grows in three stages. The wasteland has no process and no owner. The English garden is cultivated but informal. The French garden is structured and deliberate. Knowing which one you’re standing in tells you what to fix next: and what not to.
